Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the typical delivery timeline for an order?
Since each piece at Sheetal Batra is handcrafted with intricate detailing, domestic orders typically take 3-4 weeks for delivery, while international orders may take 4-6 weeks.
Do you offer custom sizing or alterations?
Yes, we provide customization services for a perfect fit. You can share your measurements via our size guide or contact our styling team for personalized assistance.
What is your return and exchange policy?
As our garments are made-to-order, we do not offer returns or exchanges unless the product is received in a damaged condition or there is a manufacturing defect.
Do you ship internationally?
We ship our luxury ensembles worldwide. Shipping costs and custom duties are calculated at checkout based on your location and the weight of the parcel.
How should I care for my Sheetal Batra outfit?
To preserve the delicate hand-embroidery and premium fabrics, we strictly recommend professional dry cleaning only for all our garments.
Which payment methods do you accept?
We accept all major credit and debit cards, net banking, and secure UPI payments. For international clients, we process payments via PayPal and Stripe.